Welcome to Silk & Moss' webshop and thank you for considering shopping in our online store! 

Silk & Moss is a small business ran by one person only. Please be mindful of this at the time of your purchase and when you decide to return items.
Before your purchase, feel free to ask additional questions and more pictures of the goods if necessary.

COUNTRIES WE DELIVER TO AND SHIPPING RATES
We ship worldwide. You will be informed of the expected delivery time and shipping cost at checkout.

Shipping fees can be subject to a partial refund if they are lower than the actual amount calculated and paid at checkout. Please contact us at silkandmoss@gmail.com for more information.


CONFIRMATION EMAIL
You will receive a confirmation email after your purchase. If you have not received a confirmation email within 3 working days from your purchase, kindly contact us at silkandmoss@gmail.com  Please check that the order information is correct.

SAFE PAYMENT OPTIONS
We offer safe and secure payment service via Paypal and accept payment by card.

PayPal
PayPal is a virtual wallet, a convenient and easy way to shop online. To use PayPal as a payment method at our webshop you must first open a PayPal account at PayPal. You can also choose to pay with Visa and MasterCard.

SHIPPING METHOD - DOMESTIC
Silk & Moss uses POSTNORD "Skicka lätt" for all freights within Sweden. All items are posted within 2-3 working days after your order has been confirmed unless stated otherwise in the listing. Delivery time is normally 2-5 working days, depending on destination and what time of day the order is made. You will receive a text message or email when the package is ready to be picked up at your local service point. Please verify your shipping adress is correct and provide your mobile number when placing an order. Silk & moss declines all responsibility of failed delivery in case of erroneous shipping adress or unresponsiveness of the customer.


All orders are processed at Silk & Moss' studio in Stockholm. Your parcel will be shipped within 2-3 working days provided it is in stock. Expect a longer time for made-to-order items. Information regarding the shipping of these items will follow in your order confirmation email. 

All items are shipped via recorded delivery and thus traceable. Remember to bring a valid ID when you collect your package.

I am unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization. It is the buyer's responsibility to ensure that the address reported in the order is correct.

Due to courier restrictions and the risk of credit card fraud I cannot deliver to PO Boxes.

For packages that are not collected at your Service point location within 14 days, Silk & Moss reserves the right to charge a handling fee of 180 SEK to cover return administration/shipping and freight companies' administrative costs.


SHIPPING METHOD - INTERNATIONAL (DELIVERIES OUTSIDE OF SWEDEN)
International orders are shipped with POSTNORD from Stockholm. You will be informed of the shipping rate and expected delivery time to your destination in the checkout section. 

An order confirmation will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment so you can easily keep track of your order.
I am unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or customs clearance at destination.

Due to courier restrictions and the risk of credit card fraud I cannot deliver to PO Boxes. 

If you refuse your order or if  the goods cannot be delivered because of incorrect information provided by you, I will deduct a fee to cover our shipping costs as well as any other fees that has been added on, such as import tax and duty, from your refund.

Once Silk & Moss has delivered the merchandise to the carrier, you will assume responsibility for the merchandise. You are responsible for any additional taxes and duties. SIlk & Moss is not responsible for any fees charged by customs or authorities.

For our Return & Exchange Policy, please see below.


PRICES & TAXES
Prices include Swedish VAT at 25 %. The price in the store does not include the cost of shipping which is added at the Checkout.


General Terms and Conditions 

  • By ordering any of our products, you agree to be bound by these terms and conditions.

  • By placing an order at silkandmoss.com, you warrant that you are at least 18 years old or have parent's permission to buy from us.

  • All personal information you provide us with or that we obtain will be handled by silkandmoss.com as responsible for the personal information.

  • Events outside Silk & Moss ’s control shall be considered force majeure.

  • The price applicable is the price set at the date on which you place your order.

  • Shipping costs are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

silkandmoss.com reserves the right to amend any information without prior notice.


GENERAL TERMS AND CONDITIONS
These terms & conditions (the “Terms and Conditions”) regulate all use of all content of the domain silkandmoss.com (the “Site”).The Terms and Conditions will be valid for all your future transactions with Silk & Moss, Samantha Braun Enskildfirma (“Silk & Moss”; may also be referred to as “us” or “we”) and visits to the Site.

Silk & Moss reserves the right to revise the Terms and Conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at silkandmoss.com, you warrant that you are at least 18 years old (or have parent’s permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at sikandmoss.com for the sale and supply of any products. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Copyright and Trademarks
Copyright in the documents provided on the Site (including, without limitation, trademarks, logos, graphics, text, photos, designs, icons, images, data and software) are owned by or licensed to us or our affiliates.

You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Silk & Moss. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material on the Site, or any portion thereof, shall be granted or implied.

Personal Information
All personal information you provide us with or that we obtain will be handled by silkandmoss.com as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to silkandmoss.com and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request silkandmoss.com to delete or correct the information held about you. By accepting silkandmoss.com’s Terms and Conditions, you agree to the above.

Payment
All products remain Silk & Moss ’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs are recognized before purchase confirmation is made. If you are under 18 years of age you must have parent’s permission to buy from silkandmoss.com

All transfers conducted through silkandmoss.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Cookies
silkandmoss.com uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use jennie-ellen.com without trouble you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On silkandmoss.com we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Links
The Site may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

Information on the site
We do not guarantee that the content of the Site is at all-time free of inaccuracies or typographical errors. Neither do we guarantee that all information is up-to-date. Silk & Moss may at any time change the content of the Site.

Colours
We have made every effort to display as accurately as possible the colours of our products that appear on silkandmoss.com. If there are colour differences between the colours shown on the website on your computer and the actual colours of the items, this may be due to the colour reproduction on your computer.

Liability
Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the purchase price of the product you purchased. Silk & Moss is not responsible for any indirect losses which happen as a side effect of the main loss or damage.

Force Majeure
Events outside Silk & Moss ’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that silkandmoss.com is released from silkandmoss.com obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market and products negatively, for example, restrictions, warnings, ban, etc.

Governing Law
The Terms and Conditions as well as all disputes and claims arising hereof and of using or shopping on the Site shall be governed by the laws of Sweden. The laws of your country may be different from the laws in Sweden and there may be additional legal rights and/or requirements for you. You must comply with all applicable local and international laws and regulations regarding your use of the Site.

Additional Information
Silk & Moss reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of a product being sold out, Silk & Moss has the right to cancel the order and refund any amount paid in the best way. Silk & Moss shall also notify the customer of equivalent replacement products if available.


GENERAL RETURN POLICY INFORMATION – ALL COUNTRIES
Please note that we have a 14 days return and exchange policy. Items must be returned to us in the same condition as you received them, unused and along with the receipt/order information.

Except for faulty items, returns are at the customer’s expense. 


Before you send your items back to us you need to send an e-mail to silkandmoss@gmail.com within 2 days from reception of your item. You will then receive return instructions by e-mail. Do not ship anything without contacting us first, as this may lead to longer handling time and delayed refunding.

Important information

  • You must notify me by email within 2 days from reception of your item

  • Items must be returned within 14 days from reception of your parcel

  • Items should be returned un-damaged and unused (tries on is accepted).

  • Silk & Moss reserves the right not to compensate for returned packages lost under shipping

All refunds will be carried out primarily through the same payment option you used for your purchase. Expect the refund within 10 working days from the date that the package reached me.

Returns that are damaged, soiled, washed, altered or worn (other than to try the item on) will not be accepted and will be sent back to the customer without a refund. We reserve the right to charge a shipping and administration fee.


RETURN AND EXCHANGE POLICY - SWEDISH CUSTOMERS  AND INTERNATIONAL CUSTOMERS
CANCELLATIONS
- Please, refer to the RETURN POLICY section

CUSTOMER SERVICE

If you have any questions about our products or shopping at silkandmoss.com please contact me at silkandmoss@gmail.com before placing your order.
Please, keep in mind I produce all items and run this little shop by myself. I'd love to assist you in the best way possible and will respond to you a.s.a.p.


HAPPY SHOPPING